Most technical issues can be resolved using the various resources you have available. In addition to the product documentation and the “Read Me” file, LizardTech offers a knowledge base and product updates on the LizardTech website.
The LizardTech Knowledge Base contains articles about known technical and usage issues and is frequently updated.
https://www.lizardtech.com/support/geoexpress/knowledge-base
Updated versions of LizardTech viewer tools are available for download at no cost.
https://www.lizardtech.com/support/geoexpress/installers
Protect your investment in LizardTech software by participating in a LizardTech support plan. For more details, please contact your regional LizardTech office.
https://www.lizardtech.com/sales#retail-sales
To contact LizardTech Technical Support, visit http://www.lizardtech.com/support.
The support page includes links to the LizardTech Knowledge Base and the Product Activation page. A Contact Form is also provided for issues that require further assistance.
In an emergency, call 206-902-2845 between the hours of 8 AM and 5 PM Pacific Time.
Please have the following information available to assist in resolving your problem:
The task you were working on when the problem occurred
The command you typed prior to the problem, if applicable
The exact error message, if applicable
The type of file you are encoding and the file size
Whether you have restarted the computer and attempted to reproduce the problem
Which version of GeoExpress you are running (see Finding Your GeoExpress Version and Build Numbers).
Other LizardTech products you have installed
The operating system
The amount of hard drive space available
The amount of memory installed in your system
Any other information you feel is relevant